Frequently Asked Questions

Question 1

How can I make a booking?

Answer

On our website we have recorded all the fincas and villas in our programme in as much detail as possible in words, pictures and videos. You can send us your non-binding enquiry or your paid booking using the enquiry form on a finca page. We will then send you an offer or your booking confirmation including lots of information about your booking.

Question 2

What makes ralfsfincas different from other providers?

Answer

At ralfsfincas, personal service and quality take centre stage. All fincas are hand-picked, personally inspected and tested by us. We know the owners and can cater to individual wishes to make your stay perfect. We also avoid hidden costs such as service fees etc. - so you save money with us.

Question 3

Is there a minimum length of stay?

Answer

The minimum stay is 5 nights, but some properties only offer stays of 7 nights or more, depending on the season.

Question 4

Are the fincas child-friendly?

Answer

Many of our fincas are ideal for families with children. Some offer child-friendly extras such as pools with children's areas, playgrounds or spacious gardens. Feel free to contact us to find a finca that is perfectly suited to your family needs.

Question 5

Are the fincas also suitable for larger groups?

Answer

Yes, we also offer fincas with space for larger groups, e.g. for several families or groups of friends.

Question 6

Are dogs allowed in the fincas?

Answer

Pets are allowed in some of our fincas. Please check the relevant information in the finca descriptions or ask us directly if you would like to travel with your dog.

Question 7

Who is my contact person on site?

Answer

The finca owner or the finca manager will be waiting for you on arrival and will also be your contact person during your stay. Of course, we are also available for you at any time during your stay!

Question 8

When do I have to pay?

Answer

After your booking enquiry, you will receive a booking confirmation (PDF) from us by e-mail within three days. After receiving this booking confirmation, you must pay a deposit of 30% within 5 working days. The balance of the holiday is to be paid 5 weeks before the actual start of the holiday.

Question 9

Is there a tourist tax and where do I pay it?

Answer

Since 2016, the so-called ‘Ecotasa’ has been in place throughout the Balearic Islands, including Mallorca. This is the equivalent of the visitor's tax in Germany. It is payable by all tourists over the age of 16 and amounts to between €0.55 and €2.20 per person per night, depending on the accommodation and season. As a rule, the Ecotasa must be paid in cash to the landlord on arrival. However, there are also houses where the Ecotasa is included in the price. The price information always indicates whether you have to pay the Ecotasa on arrival.